General insurance claims (Australia)
Australia. Policy schedules, Claim forms, Repair and rebuild quotes, Motor total-loss valuations, Assessor and adjuster reports…
Australia
Insurance claims (Australia)
Early access for Australian general insurance claims teams who handle policy schedules, claim forms, quotes and assessor reports; join the waitlist.
The problem
Where the time goes
- Claim files mix forms, quotes, reports and correspondence
- Staff re-key the same details into claim systems
- Catastrophe events bring surges of claims at once
- Files arrive across eight states and territories with different forms
What is in the early-access pack
The general insurance claims pack is available to early-access customers. Document types cover policy schedules, certificates of currency and endorsements, claim forms and statutory declarations, repair, rebuild and restoration quotes with supplements and tax invoices, motor total-loss valuations, assessor, adjuster and building expert reports, documents tagged to a declared catastrophe event (emergency repairs, temporary accommodation and cash settlements), police and fire reports, and complaint, internal dispute resolution and AFCA correspondence.
Starter schemas extract fields such as policy number, insured, cover type, state, sum insured, excess, date of loss, loss type, vehicle identification number, claim lodged date, catastrophe event number, quote totals including GST, supplier ABN, the assessor’s recommended quantum and reserve as printed, decision outcome, AFCA case number and the dates of each step. Cross-document indexes cover claim number, policy number, insured, vehicle, state, loss type, date of loss, catastrophe event, AFCA case and police or fire event. Smart folders group files by state or territory, storm and flood. Sample questions ask for a claim document summary, excess and sum insured, quote totals including GST, the reason an insurer gave for its decision, and items that need human review.
What is still being confirmed
Early-access packs are built from public form and agency guidance; some details are still being checked and may change. They have not been validated on production customer documents, and forms and fields will be confirmed with early-access customers. Reviewers compare documents using the extracted data and search; the pack does not check a file for completeness or compare documents automatically. Where your forms are not covered, your team can define additional schemas.
Where people stay in the loop
Each extracted field has a model-reported confidence score (not calibrated). When you turn on Human in the Loop for an upload, processing pauses at the steps you choose so a person can check the source document and correct the data before it continues. Documents that match no schema are flagged. The pack prepares document data for your claims staff; it does not decide claims, cover or liability. Key actions are written to an audit log.
Join the waitlist
Australia is in early access: not yet validated on Australian documents with customers. If you want to try the pack on your own documents, join the waitlist and tell us about your document mix and volumes. We will follow up directly.
Documents
Documents we handle
- Policy schedules and certificates of currency
- Claim forms and statutory declarations
- Repair and rebuild quotes and tax invoices
- Motor total-loss valuations
- Assessor and adjuster reports
- Catastrophe event claim documents
- Police and fire reports
- Complaint and AFCA correspondence
Industry packs
Packs available
Each pack ships document types, extraction schemas, smart folders and sample questions.
FAQ
Questions we hear
Is there an Australian general insurance pack?
Yes, in early access. It ships document types, starter schemas, cross-document indexes, sample questions and smart folders for claim files. It has not been validated on production customer documents.
Does it decide claims or cover?
No. It reads and organises claim documents. Cover, liability and settlement decisions stay with your claims staff.
Does it handle catastrophe events?
The pack has a document type and fields for claims tagged to a declared catastrophe event, such as the event number, emergency repairs and temporary accommodation amounts as printed.
What does early access mean?
We are opening Australia gradually. Join the waitlist and we will contact you about fit, scope and timing. Features and availability may change. Early access: not yet validated on Australian documents with customers.
Where does AI processing run?
Data location can be agreed in an Order Form on Private and Enterprise plans; where AI processing runs is disclosed before you sign. Document text is processed by an AI service.